jetbuzz Privacy Policy
Your personal information is very important to us. This document explains how jetbuzz collects, stores, and protects your data.
This Privacy Policy ("Policy") applies to the jetbuzz platform and all its services. When you register, log in, or use any service on jetbuzz, you are considered to have accepted the terms described in this Policy. This Policy has been prepared in accordance with applicable data protection laws and regulations in Bangladesh.
jetbuzz provides services only to individuals aged 21 or older. Information from minors is not knowingly collected. Reading our full Terms and Conditions will give you a clearer picture of matters connected to this Policy.
What Information We Collect
We collect the following information when you open an account on jetbuzz and at various stages of using our services:
1.1 Identity Information
- Full name
- Date of birth
- National ID number or passport number (for identity verification)
- Username and password
1.2 Contact Information
- Mobile number
- Email address
- Current address
1.3 Financial Information
- Records of deposit and withdrawal transactions
- Mobile banking account details (bKash, Nagad, Rocket, Upay)
- Bank account information (where applicable)
1.4 Usage Information
- Login time and date
- Device and operating system information
- IP address and browser information
- Gaming history and betting activity
- Time spent on the site and usage patterns
1.5 Cookie and Tracking Information
Our platform uses cookies and similar technologies to improve your experience and ensure the platform functions correctly. Cookies can be managed through your browser settings, though doing so may limit certain features.
Purpose of Data Collection
jetbuzz collects and processes your information for the following legitimate purposes:
2.1 Account Management
Your information is needed to create, verify, and manage your account. The identity verification (KYC) process ensures that every account belongs to a real person. This process helps maintain financial security and prevent unauthorised account use.
2.2 Transaction Processing
Financial information is needed to complete deposit and withdrawal requests correctly. jetbuzz accepts a minimum deposit of ৳100 and a minimum withdrawal of ৳1,000, and transactions are generally completed within 10–45 minutes.
2.3 Customer Support
To provide 24/7 live chat and email support, our team may need limited access to information about your account and transactions.
2.4 Responsible Gaming
As part of jetbuzz's commitment to responsible gaming, we analyse gaming behaviour. This allows us to identify signs of excessive play and, where necessary, alert the relevant user.
2.5 Security and Fraud Prevention
We monitor usage patterns to keep your account and transactions secure. If unusual activity is detected, appropriate protective measures are taken.
2.6 Legal Obligations
We retain certain information to comply with applicable laws and regulations in Bangladesh and to respond to legitimate requests from relevant authorities.
Data Storage and Security
jetbuzz applies industry-standard technical and procedural measures to protect your information. The key features of our security framework are outlined below:
3.1 Encryption
Our platform uses SSL encryption technology, which keeps all data transfers between you and our servers secure. Sensitive financial information is stored using industry-standard encryption algorithms.
3.2 Access Controls
Only authorised staff who need access for their work are permitted to view your information. All access activity is logged and regularly audited.
3.3 Data Retention Period
Information is retained for as long as your account is active and, after account closure, for as long as legally required. Once legal requirements are fulfilled, information is securely deleted or anonymised.
3.4 Third-Party Security Assessment
Our security measures are regularly evaluated by external security experts to ensure our defences against new cyber threats remain up to date and effective.
Data Sharing and Disclosure
jetbuzz does not sell your personal information to third parties. However, information may be shared in the following limited circumstances:
4.1 Service Provider Partners
Necessary information may be shared with trusted third-party service providers for payment processing, identity verification, and technology infrastructure management. These partners operate under strict confidentiality agreements and may only use the information for specified purposes.
4.2 Legal Obligations
Information may need to be disclosed under Bangladeshi law or a valid government order. In such cases, only the minimum necessary information is provided.
4.3 Fraud and Abuse Prevention
Information may be shared with relevant authorities to assist in the investigation of serious fraud or illegal activity.
4.4 Business Changes
In the event of a merger, acquisition, or transfer of part of the business, customer information may be transferred to the relevant party. In such cases, we will endeavour to notify you in advance.
Your Rights and Controls
jetbuzz believes you should have control over your own information. To that end, we ensure the following rights:
5.1 Right to Access
You can view the information stored in your account at any time. To request a full copy of your data, contact our support team.
5.2 Right to Correction
If any of your information is incorrect, you may request a correction. Supporting documents may be required to correct verified identity information.
5.3 Right to Close Your Account
You may request to close your account at any time. Even after closure, some information may be retained for a defined period due to legal obligations.
5.4 Right to Opt Out of Marketing Communications
If you do not wish to receive promotional emails or messages, you may request to stop them at any time. However, important service-related messages will continue to be sent.
5.5 Right to Lodge a Complaint
If you have any concerns about how your information is used, please let us know directly. We will make every effort to resolve the matter.
Protection of Minors
jetbuzz strictly follows a 21+ age policy. Information from minors is not knowingly collected. If we become aware that information from a minor has been collected, that information will be deleted immediately and the relevant account will be closed.
If a parent or legal guardian believes their minor child has provided information on jetbuzz, please contact our support team.
Third-Party Links and Services
The jetbuzz platform may contain links to external websites or connections to third-party services. These external services are governed by their own privacy policies, for which jetbuzz is not responsible. We recommend reading the privacy policy of any third-party service before using it.
Cookie Policy
jetbuzz uses cookies that fall into two categories:
8.1 Essential Cookies
These cookies are essential for the basic functioning of the platform. They are required to maintain login sessions, carry out security checks, and manage payment processes. Disabling these cookies may prevent the platform from working properly.
8.2 Functional Cookies
These cookies remember your preferences and settings, such as language selection and display preferences. This makes your experience smoother on each visit.
8.3 Analytics Cookies
These cookies are used to collect statistics about platform usage so that jetbuzz can improve its services. The data collected is generally aggregated and anonymised.
Policy Changes
jetbuzz reserves the right to amend and update this Privacy Policy as needed. For significant changes, we will send a notification to your registered email or mobile number. Updated policies take effect from the date of publication.
Continuing to use the platform after any changes means you are considered to have accepted the updated policy. We therefore recommend reviewing this page regularly.
To learn more about all information on our platform and about jetbuzz, visit our about page.
Contact and Complaints
If you have any questions, comments, or complaints about this Privacy Policy, please contact us through the following channels:
We generally aim to respond to complaints as quickly as possible. Important privacy-related matters are handled on a priority basis.